Good to know.
Before you visit.

About these terms

These Terms & Conditions apply to your use of the AY OXFORD website and, where relevant, your interaction with AY OXFORD in connection with table reservations and visits to our venue.

By using this website, you acknowledge that you have read and understood these terms and agree to use the website in a reasonable and lawful manner.

Separate policies may apply to particular aspects of your interaction with us, including our Reservation Policy, Cancellation Policy, Privacy Policy and Cookie Policy.

About AY OXFORD

AY OXFORD operates as a local public house and bar providing an in-person hospitality environment for guests.

Using our website

You may use this website for legitimate personal purposes, including viewing information about AY OXFORD, reviewing our drinks information, contacting us and submitting a table request.

You must not use the website:

• For unlawful or fraudulent purposes.
• To interfere with the operation or security of the website.
• To attempt to gain unauthorised access to website systems.
• To introduce malicious code or harmful material.
• To submit information that is knowingly false or misleading.
• To copy or reproduce website content without appropriate permission.

We may restrict access to the website where reasonably necessary to protect the website, our business or other users.

Table reservations

Table reservations are subject to availability and the arrangements communicated by AY OXFORD.

A reservation request submitted through the website is not automatically a confirmed reservation.

A reservation becomes confirmed only after AY OXFORD has reviewed the request and provided confirmation.

Guests are responsible for providing accurate information when submitting a reservation request, including contact details, preferred date, preferred time and party size.

Full information about the reservation process is available in our Reservation Policy.

Changes and cancellations

If you need to change or cancel a reservation, please contact AY OXFORD as soon as reasonably possible.

We ask guests to provide at least 24 hours’ notice when cancelling whenever possible, particularly for larger group reservations.

Changes are subject to availability and are not confirmed until AY OXFORD confirms the revised arrangement.

Please refer to our Cancellation Policy for further information about cancellations, late cancellations and no-show reservations.

Arrival and late attendance

Guests should aim to arrive around the confirmed reservation time.

If you expect to be late, please contact us where possible. We will make reasonable efforts to accommodate late arrivals, subject to availability and the circumstances at the venue.

As a general guideline, a table may normally be held for up to 15 minutes after the confirmed reservation time. After this period, the table may be released where we have not heard from you.

Further information is provided in our Reservation and Cancellation Policies.

Drinks and availability

Information displayed on the website about drinks and other refreshments is provided for general information.

Product availability, selection and pricing may change without prior notice.

The availability of a particular drink cannot be guaranteed unless specifically confirmed by AY OXFORD.

Where an item is unavailable, we may offer an alternative option where appropriate.

Prices and payment

Prices displayed on menus or other website materials are provided for information and may be subject to change.

The price applicable at the venue at the time of purchase will be the relevant price for that purchase, subject to any pricing information specifically communicated to the customer.

Payment methods accepted at the venue may vary. Please contact AY OXFORD if you require information about currently available payment methods.

Age requirements

Guests must comply with applicable age restrictions and licensing requirements relating to the sale and supply of alcohol.

AY OXFORD reserves the right to request appropriate identification and to decline an alcohol sale or supply where required by law, licensing requirements or venue policy.

If you are unsure whether a particular age-related arrangement applies to your visit, please contact us before attending.

Responsible service

AY OXFORD operates in accordance with applicable licensing requirements and responsible service practices.

Staff may decline an alcohol sale or supply where required by law, licensing conditions or responsible service considerations.

Guests are expected to behave respectfully towards staff, other guests and the venue.

We may ask a guest to leave the premises where reasonably necessary to protect the safety, comfort or lawful operation of the venue.

Website content

We make reasonable efforts to keep information on this website clear and useful.

However, website information may occasionally contain errors, omissions or information that has become outdated.

We may update, correct, remove or change website content at any time without prior notice.

Website photographs and other visual materials are provided for illustrative purposes unless expressly stated otherwise.

Intellectual property

Unless otherwise stated, content appearing on this website, including text, graphics, logos, photographs, layout and other materials, is owned by or used by AY OXFORD with appropriate permission.

You may view and use website content for normal personal purposes.

You must not reproduce, modify, distribute, publish or commercially exploit website content without appropriate permission.

Third-party services and links

The website may contain links to or features provided by third-party services, including map, communication, reservation, hosting or other technical services.

Third-party services operate according to their own terms and privacy practices.

AY OXFORD is not responsible for the availability, content, policies or operation of third-party websites or services that are outside our reasonable control.

Website availability

We aim to keep the website available and functioning properly, but continuous or uninterrupted availability cannot be guaranteed.

Website access may occasionally be interrupted because of maintenance, technical issues, hosting problems, security measures or circumstances outside our reasonable control.

We may modify or temporarily suspend parts of the website where reasonably necessary.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful or would otherwise conflict with applicable consumer protection law.

Subject to those legal requirements, AY OXFORD will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.

Events outside our control

We may be unable to provide a planned service or reservation because of circumstances outside our reasonable control.

Such circumstances may include serious operational disruption, utility interruption, severe weather, public authority requirements, emergency situations, technical failures or other circumstances that could not reasonably have been prevented.

Where such circumstances affect a confirmed reservation, we will make reasonable efforts to contact affected guests and provide appropriate information.

Privacy

Personal information submitted through our website is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies is provided in our Cookie Policy.

By using website forms and communication channels, you should provide information that is accurate and reasonably necessary for the purpose of your enquiry or reservation.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to our website, services, operating arrangements or applicable requirements.

The latest version will be made available on this page.

Continued use of the website after an updated version has been published means that the updated terms will apply to subsequent website use.

Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Subject to applicable consumer rights, the courts of England and Wales will have jurisdiction in relation to disputes arising from or connected with these terms or your use of the website.

Nothing in this section removes or restricts any mandatory rights or protections available to consumers under applicable law.

Contact AY OXFORD

If you have a question about these Terms & Conditions, a reservation or your visit, please contact us using the details below.