Your privacy
matters to us.

About this Privacy Policy

AY OXFORD LTD respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect through our website and how that information may be used.

This policy applies to information provided through our website, including information submitted through contact or table request forms, as well as information generated through normal website operation.

We only request information that is reasonably necessary for the relevant purpose and do not use personal information for purposes that are incompatible with the reason it was collected.

Who we are

The website is operated by:

References to “we”, “us” or “our” in this Privacy Policy mean AY OXFORD LTD.

Information we may collect

Depending on how you use the website, we may collect the following categories of information:

• Contact information Such as your name, email address and telephone number when you choose to contact us.
• Reservation information Such as your preferred date, preferred time, party size and other information you provide when making a table request.
• Communication information Information contained in messages, enquiries or other communications you voluntarily send to us.
• Technical information Certain technical information may be collected automatically when you visit the website, such as browser type, device information, approximate location derived from technical data, IP address and website usage information.
• Cookie information Information collected through cookies or similar technologies, depending on the website features and services in use.

How we use your information

Personal information may be used for purposes such as:

• Responding to enquiries and messages.
• Reviewing and responding to table requests.
• Contacting you regarding a reservation request.
• Managing changes or questions relating to a reservation.
• Providing information you have specifically requested.
• Operating, maintaining and improving the website.
• Monitoring website performance and security.
• Understanding general website usage where appropriate.
• Meeting applicable legal and regulatory requirements.
• Protecting our website, business and visitors from misuse.

We do not use personal information for unrelated purposes without an appropriate basis for doing so.

Table requests

If you submit a table request through our website, the information you provide may be used to review your request and contact you regarding availability.

Submitting a table request does not automatically mean that a reservation has been confirmed. Your information may therefore be retained for the period reasonably necessary to process the request and manage any related communication.

If you ask us to change or cancel a reservation, information already associated with the request may be used to identify the booking and respond appropriately.

How we receive information

Information may be provided directly by you when you:

• Submit a table request.
• Complete a contact form.
• Email us.
• Call us.
• Communicate with us regarding a visit or enquiry.

Some technical information may also be collected automatically when you browse our website, depending on the hosting, security, analytics and other technical services configured on the website.

Legal basis for processing

Where applicable, we process personal information on one or more of the lawful bases available under UK data protection law.

Depending on the circumstances, this may include processing that is necessary to respond to your request, take steps at your request, comply with a legal obligation, pursue legitimate interests, or where you have provided consent.

Where processing relies on consent, you may withdraw that consent where appropriate.

Sharing personal information

We do not sell personal information.

Personal information may be shared with carefully selected service providers where this is reasonably necessary to operate the website or provide the services you have requested.

Depending on the website configuration, these providers may include:

• Website hosting and technical service providers.
• Website security and maintenance providers.
• Form or reservation technology providers.
• Email or communication service providers.
• Website analytics providers, where enabled.
• Map or location service providers where their features are used.

Service providers are expected to process information only as necessary for the services they provide and in accordance with applicable data protection requirements.

We may also disclose information where required by law, regulation, legal process, or where necessary to protect our legal rights, website security or the safety of individuals.

Google Maps and external services

Our website may display Google Maps or other third-party features to help visitors find AY OXFORD.

When these features are loaded or used, the relevant third party may process certain technical information in accordance with its own privacy and cookie policies.

Similar considerations may apply to other third-party services that are added to or used by the website from time to time.

We recommend reviewing the relevant third party’s privacy information if you choose to interact with an external service.

Cookies

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences, maintain website security and, where enabled, understand how visitors use the website.

The types of cookies used can depend on the services and features currently enabled on the website.

For more information about cookies and how they may be managed, please see our Cookie Policy.

How we protect information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, inappropriate disclosure, accidental loss, alteration or destruction.

Access to personal information is limited to people and service providers who reasonably need it for the relevant purpose.

No method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps appropriate to the nature of the information handled.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing table requests, maintaining appropriate business records and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of where appropriate.

Your data protection rights

Subject to applicable UK data protection law, you may have rights in relation to your personal information, including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of personal information in appropriate circumstances.
• The right to request restriction of certain processing.
• The right to object to certain processing.
• The right to request portability of information where applicable.
• The right to withdraw consent where processing is based on consent.

These rights are subject to applicable legal conditions and exceptions. We may need to verify your request before taking action.

Children and personal information

Our website is intended for general visitors and is not designed to knowingly collect personal information from children for unnecessary purposes.

We encourage parents and guardians to supervise children’s use of online services where appropriate.

Where personal information has been submitted to us unnecessarily by a child, a parent or guardian may contact us so that the circumstances can be reviewed.

International transfers

Some service providers used by websites may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to ensure that the information receives an appropriate level of protection.

External websites

Our website may contain links to third-party websites or services.

Once you leave our website, the privacy practices of the third-party website will apply. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy information provided by any external website before submitting personal information.

Changes to this policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

Any updated version will be published on this page. Visitors are encouraged to review this page periodically to understand how personal information is handled.