Plans can change.
Just let us know.

How to cancel

If you no longer need your table, please contact AY OXFORD as soon as possible so that we can update the reservation and, where appropriate, make the table available to other guests.

You can contact us using the telephone number or email address published on our website.

Advance notice

We ask guests to provide at least 24 hours’ notice whenever possible when cancelling a reservation.

Providing advance notice is particularly helpful for larger parties, as it gives us more opportunity to reorganise seating and make the table available to other guests.

Late cancellations

We understand that plans can sometimes change unexpectedly.

A cancellation made less than 24 hours before the confirmed reservation time will be treated as a late cancellation.

Where a late cancellation occurs, we may be unable to offer the table to another guest. We ask that guests contact us as soon as they know they will not be attending.

Unless a specific arrangement has been communicated and agreed in advance, AY OXFORD does not normally apply a standard cancellation charge to ordinary table reservations.

Same-day cancellations

If you need to cancel on the day of your reservation, please contact us as soon as possible.

We appreciate as much notice as you can provide, even where the 24-hour notice period has already passed.

A same-day cancellation does not automatically result in a charge for a standard table reservation unless a separate arrangement was communicated and accepted before the booking was confirmed.

Changing your reservation

If you do not want to cancel your visit but need to change the date, time or number of guests, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes, subject to seating availability.

Changes requested less than 24 hours before the reservation may be more difficult to accommodate, particularly during busy periods.

A change is only confirmed once AY OXFORD has confirmed the revised arrangement.

Large group reservations

Larger group reservations may require additional seating arrangements and preparation.

We therefore ask larger groups to provide at least 24 hours’ notice when cancelling or making significant changes to their reservation whenever possible.

If a particular group booking involves a separately agreed arrangement, any specific cancellation terms will be explained before the arrangement is confirmed.

No-show reservations

A no-show occurs when guests do not attend their confirmed reservation and do not contact us regarding their absence.

As a general guideline, we may hold a table for up to 15 minutes after the confirmed reservation time.

If guests have not arrived or contacted us after this period, the table may be released so that it can be made available to other guests.

If you are delayed, please contact us whenever possible. We will make reasonable efforts to accommodate your arrival, subject to the circumstances at the venue.

Cancellation charges

Standard table reservations do not normally carry a cancellation charge.

If a particular reservation involves a special arrangement, deposit, minimum-spend arrangement or other agreed condition, the applicable terms will be communicated to the guest before the reservation is confirmed.

No additional cancellation condition will apply to a reservation unless it has been communicated as part of the relevant booking arrangement.

Deposits and pre-arranged payments

If a particular event, group booking or other arrangement requires a deposit or advance payment, the applicable payment and cancellation terms will be provided before the arrangement is confirmed.

Where such terms apply, the relevant booking-specific conditions will take priority for that particular arrangement.

If no deposit or advance payment has been requested for your reservation, the standard cancellation provisions in this policy apply.

Cancellation by AY OXFORD

On occasions, circumstances outside our reasonable control may mean that we are unable to provide a confirmed reservation as originally arranged.

If we need to cancel or materially change a confirmed reservation, we will make reasonable efforts to contact the guest using the contact information provided with the booking.

Where an advance payment has been taken for an arrangement that we are unable to provide, any applicable refund will be handled in accordance with the specific terms communicated for that booking.

Reservation confirmation

A cancellation can only relate to a confirmed reservation.

Submitting a table request through our website does not itself create a confirmed reservation. A reservation becomes confirmed only after AY OXFORD has reviewed the request and provided confirmation.

If a request has not yet been confirmed, please contact us if you no longer wish to proceed so that we can update our records.

Contact us

If you need to cancel, change or discuss a reservation, please contact AY OXFORD as soon as reasonably possible.